Anti-Spam Policy

Send meaningful, relevant messages to your opted-in contacts.

NewPanda has a zero-tolerance spam policy. Your account may be suspended or terminated if you send spam. Spam is defined as unsolicited mass email or SMS/text messaging to persons with whom you do not have a business relationship or who have not requested (opted in to) your communications.

For Email Recipients, ISPs, Blacklist Admins and Mobile Carriers

User accounts will be suspended or terminated if they send unsolicited messages. Please report any suspected abuse to help@newpanda.com. Please forward the complete email or SMS/text message in question, including headers if available.

If applicable, please use the unsubscribe link at the bottom of the email if you no longer wish to receive emails from the sender.

If you wish to stop SMS/text delivery, please reply to the message with the word STOP. We will take the appropriate action against the sender of the messages in question.

ISP and Blacklist Admin Relations

NewPanda works with email providers and deliverability partners to reduce abuse, protect recipients, and maintain sending reputation. If you are an ISP, mail administrator, blacklist owner, or mobile carrier and would like to get in touch with us, please email help@newpanda.com.

For NewPanda Users

All users of our NewPanda software must agree to only sending permission-based messages as part of agreeing to the Terms of Use upon signup. This means that all recipients sent to must have opted in to receive communications from the sending organization.

An opt-in can occur either via a sign-up form on a website, at a point-of-sale sign-up form, or on a physical sign-up sheet. Any opt-in form should include a clear description of what will be sent and how often it will be sent.

Purchased lists may not be used within the NewPanda system, regardless of the source or claimed permission status.

As a user of NewPanda, you may not:

• harvest emails from websites
• purchase lists (whether they are opt in or not)
• send unrelated offers or unrelated content to your list
• add an email address into a list without the subscriber's permission
• email someone who has requested to be removed from your list
• utilise a list older than 6 months without reconfirming the recipients' subscriptions

You may:

• send regular messages to recipients who have opted in to receive them
• send information and content to recipients who have requested to receive content on that topic from your organisation

Policy Enforcement

NewPanda has a zero-tolerance spam policy. The measures we take to enforce this policy include, but are not limited to:

• We review and monitor large list imports, including list source, list age, collection methods, and confirmation practices
• We may review messages sent through our system to confirm compliance with our policies and applicable laws
• A record is saved of every email that is sent through the system
• Any customer found to be using NewPanda for spam may be immediately deactivated from further use of the product
• Every email, whether text or HTML, contains a mandatory unsubscribe/opt-out link at the bottom of the message. This unsubscribe link cannot be removed
• SMS/text messages must support opt-out by replying STOP

Procedure for Handling Complaints

NewPanda is intended for businesses and organisations who have an established list of permission-based opt-in contacts. We provide our product only to those who follow our strict anti-spam policy.

To determine whether spam was sent, we may:

• review the content of the message in question
• review the subscriber list for patterns common to harvested lists
• review the complaint details
• review system records indicating when the subscriber was added, including any available metadata such as IP address or consent source (when captured)

For more information, please contact NewPanda’s Help Team at help@newpanda.com.

Last Updated: February 11, 2026