NewPanda Anti-Spam Policy
Don’t be a Bad Panda! Send meaningful, relevant messages to your opted-in contacts.

NewPanda has a no tolerance spam policy. Your account will be immediately terminated if you send spam. Spam is defined as unsolicited mass email or SMS text messaging to persons with whom you do not have a business relationship or have not requested (opted-in to) your mailing list.

For Email Recipients, ISPs, Blacklist Admins and Mobile Carriers

User accounts will be terminated if they send unsolicited messages. Please report any suspected abuse to abuse@newpanda.com. ISPs and Blacklists administrators may also contact us at abuse@newpanda.com. Please forward the complete email or SMS in question, including headers. You may also call 800-298-5055 to report abuse. If applicable, please also unsubscribe from emails using the link at the bottom of the email if you no longer wish to receive emails from the sender. If you wish to stop SMS delivery, please reply to the message with the word STOP. We will take the appropriate action against the sender of the messages in question.

ISP and Blacklist Admin Relations

NewPanda has built relationships with many of the leading ISPs and blacklist administrators. These relationships usually involve the sharing of information regarding policies, practices and issues. If you are an ISP, mail administrator, blacklist owner or mobile carrier and would like to get in touch with us, please email abuse@newpanda.com.

For NewPanda Users

All users of our NewPanda software must agree to only sending permission-based messages as part of agreeing to the Terms of Use upon signup. This means that all recipients sent to must have opted-in to receive communications from the sending organization.

An opt-in can occur either via a sign-up form on a web site, at a point-of-sale sign-up form, or on a physical sign-up sheet. Any opt-in form should include a clear description of what will be sent and how often it will be sent. Purchased lists may not be used within the NewPanda system, regardless of the source or permission status.

As a user of NewPanda, you may not:

You may:

Policy Enforcement

NewPanda has a no tolerance spam policy. The strict measures we take to enforce our policy include, but are not limited to:

Procedure for Handling Complaints

We have a no tolerance spam policy. Your account will be immediately terminated if you send spam. Spam is defined as unsolicited mass email or SMS messages to persons with whom you do not have a business relationship or have not requested (opted-in to) your mailing. NewPanda is intended for businesses and organizations who have an established list of permission-based opt-in contacts. We provide our product only to those who follow our strict anti-spam policy. Using the system to send out emails or SMS messages to addresses obtained in any way other than a subscriber opting-in to your list may incur a $100 (US) charge per substantiated incident (i.e. per email) in accordance with state and federal regulations.

To determine whether you have sent spam we will:

For more information, please contact NewPanda’s Help Team.